To ensure maximum efficiency, we ask that you pick up any clutter before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

You choose the date of your cleaning service during your initial scheduling and we will follow up with a confirmation email. We will also send you a reminder the day before each cleaning with the arrival window and the name and a photograph of the employee assigned to your home. The cleaning technician will arrive within that three-hour arrival window. For example, if the arrival window is 11 a.m.–2 p.m., the cleaner may arrive as early as 11 a.m. or as late as 2 p.m. to begin cleaning.

The cleaning may take as little as two hours or as long as eight hours, depending on the size and condition of your home and the service that you requested.

No. You do not need to be home when our cleaning technicians arrive or while they are working. The majority of our clients are gone when we’re cleaning, but we make sure they’ll have a welcoming home when they return! You just need to provide instructions about how to enter your home and tell us if there are any special circumstances that our technicians should know about, such as unsecured pets or areas that you don’t want us to enter. If you are home during the cleaning, please be sure that the technicians are given full access to all areas that they will be cleaning and are not interrupted. If you work from home, our technicians will be happy to clean your home office first to minimize disruption to your work day.

When you schedule your cleaning, we will ask for instructions on how to enter your home. For example: you may hide a key, use a lock box, give us a garage code, or use a smart lock. Please turn off any alarms to prevent them from going off accidentally and tell us if there are any special circumstances that our technicians should know about, such as unsecured pets. Our technicians will lock up after themselves when they leave.

Heavenly House Cleaners understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

You can also log into your account and visit your appointment details page. Click the menu icon in the top right corner. If rescheduling is enabled for your appointment, you will see a reschedule link. Click that link and select a new date and time for your appointment.

We hope you never do! If you are unsatisfied with the service for any reason, please contact us right away at 602-585-5529 so that we may address the issue promptly. We will send one of our supervisors out to re-clean the problem area within two business days. If you are still dissatisfied, we will offer up to half of the amount of the cleaning fee.